What your customers experience: The Customer Journey

How do purchase impulses arise and what creates loyalty to a brand and a product or a service? These questions determine how successful companies are in the market.

How can digital market research intelligently support this? This is the subject of a webinar to which we cordially invite you.

Build successful customer relationships

On the “journey” to your product or service, there are some decisions that your customers have to make. How does your customer find out about a new product and in which way does he gather information about it? What is the deciding factor that makes him want to try it? How do customers need to be guided through the process to complete a sale?

The insights around the Customer Journey help to understand what your customers experience, how buying impulses are set and how customers become loyal resellers. Digital market research helps to bring these findings into the company in a visual and target-oriented way.

Would you like to find out how you can pave the journey of your customers and place the guard rails for the purchase decision correctly? We offer you a webinar that answers these questions with illustrative examples.

Learn how to:

  • Understand your customer’s decision-making processes,
  • Identify relevant communication channels and
  • Discover influencing factors for successful customer relationships.

After the webinar, you can make your approach even more customer-centric and further optimize your customer’s journey. Curious? Then send us an email to hello@dialego.com and we will gladly invite you to the free 30-minute webinar.

Let us work on your goals as a team.

Start Workshop

Duration: 1 day

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Duration: 4 weeks

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Andera Gadeib
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CEO

Andera Gadeib is founder and CEO of Dialego. The business information scientist has been a proven expert in the field of digitization for many years. Among other things, she is a member of the advisory board for young digital economy of the BMWi and of the board of the German IT-Mittelstand bitmi.

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